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California State University, Long BeachCalifornia State University, Long Beach

Course Information

The course details are as follows:

  • Name: FM Customer Service Training – Part 1: Great First Impressions
  • Date: Tuesday, April 17, 2018
  • Time: 9:00 AM - 11:00 AM
  • Location: BAAC Conference Room 223
  • Instructor: Angela Reid

Details

Prerequisite: Attendance is by invitation only. This course is the first of two customer service trainings targeted to Financial Management staff and students who provide in-person customer service to the Campus Community. Part 1: Great First Impressions will focus on the following components: - An overview of the FM Customer Service vision - Identifying and discussing customer service influences - Highlighting the challenges to exception customer service - Focusing on inclusivity

Registration closed, as date is past.